Training technicians is a process that affects your revenue-generating ability and the quality of the work your shop produces. As a result, training technicians to install wheel hubs in a thorough, efficient manner should be a priority. By focusing on the right installation techniques, documentation and safety procedures, you can train technicians to install wheel hubs efficiently and profitably.
Focus on Efficiency
Procedures for installing wheel hubs oftentimes vary by technician, which can be inefficient for your shop. Having a proven and effective procedure for installing wheel hubs will help your technicians become better at what they do, while enhancing the overall efficiency and productive capacity of your shop.
Provide Documentation & Instructions
Technicians have different ways of learning and internalizing the training they’ve received. While some are auditory learners, meaning they can learn simply by listening to instructions, others need to apply what they’ve been taught in order to pick it up. Providing OE installation procedures and specifications on how to install wheel hubs, along with graphic representations of the procedure, can help your staff members internalize the training faster and more efficiently.
It’s also important to provide documentation regarding part attributes. For instance, providing information on BCA tapered bearings, which are designed to withstand heavy-duty shock loads, should be provided along with wheel hub specifications. Technicians will be better able to understand how the tapered bearings, which are made from case-carburized steel, are impacted by the wheel hubs they’re mounting. In turn, this will make them better technicians.
Protect Against Flames & Hazards
When working in close proximity to grease, oil and fuel, it’s important to stress safety and protect against flames -- and to teach technicians to keep their workstations clean and properly organized when installing wheel hubs. Any activities involving the potential for sparks or flames, such as welding, or even a smoke break, should be restricted to specific areas inside or outside your shop. This simple, important tip can protect your business and customers’ property from damage.
Review Safety Procedures
When installing wheel hubs, a variety of things can go wrong and cause harm to technicians. Dismounting a wheel and tire, removing the braking components and removing old hub assemblies can cause grease, debris, and contaminants to become loose. That’s why you must make sure technicians are using the proper hand and eye protection. The technician must become familiar with all safety equipment that is available within the shop, such as eye-washing stations, containment devices and other protective measures.
Providing technician training to effectively and efficiently install wheel hubs will improve many facets of your business. Helping your team members improve the speed and accuracy with which they work will benefit the shop in many ways, including reducing returns, and giving the customer a feeling of professionalism.